Vice President, Strategic Account Management

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The VP, Strategic Accounts is responsible for understanding their assigned customers’ entire business (including their goals, objectives, and initiatives) in order to drive growth, retention and satisfaction.  They represent all Ciox products and services, while leading the customer account planning strategy and ensuring assigned customers’ needs and expectations are met by the company.

You Will:

• Be responsible for customer revenue retention and growth
• Growth via bookings in add-on locations and acquisitions
• Retention through contract renewals and renegotiations
• Be accountable and responsible for customer adoption of key innovation initiatives for digitization and margin expansion including global
• Measure and increase overall gross margin
• Establish digital connections and drive adoption of use cases and volume
• Drive adoption of modernized workflows include Global and Remote processing
• Maintain high customer retention and satisfaction as a partner
• Manage Risk and Client Termination/Losses
• Measure and monitor Customer Satisfaction via SBRs and NPS
• Act as Liaison/Single point of contact for the customer
• Develop account plans and account research
• Have regular cadence of conversation at the corporate and local level, including regular site visits and business meetings
• Mitigate risk by understanding the customers expectations and ensuring the right resources are engaged to resolve issues efficiently and effectively
• Identify and drive new sales by understanding the accounts’ business model and offering solutions that complement their growth strategy
• Collaborate with internal teams to deliver on commitments
• Effectively ask Who, What, When, Where, Why and How to understand client’s business, create value, solve problems, and uncover opportunities
• Relentless and proactive focus on delivering current results and growing the business
• Gain a clear understanding of hierarchy and decision processes within a client
• Know who the key influencers are and economic buyers
• In-depth knowledge of technical strategies, pain points, business strategies, corporate goals, and objectives of the client.
• Analyze competitor threats, adept at neutralizing threats, competitive differentiation, and opportunities to partner with other vendors to expand our business footprint of accounts.
• Learn and master the details of all processes and all technology that are used to deliver services to clients.
• Ensure the client relationship is continuously improved through benchmarking, goal setting, timely execution, and superior leadership.
• Strong utilization of SalesForce to include monitoring and documenting member information.
• Understanding and utilization of P&Ls to assist in reducing cost while growing revenue and gross margin.
• Drives feedback loop around positive messaging through NPS, references and referrals
• Work collaboratively with other resources within the organization including Client Executives, Operations, Marketing, Product, Implementation, and the Executive team.
• Preparation and presentation of proposals.
• Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage book of business.

Qualifications:

• Minimum of 5 years management or sales experience in a healthcare environment
• Bachelor’s degree (or equivalent experience) in Business/Health Information Management/Communications or other related field
• Knowledge of HIPAA Compliance Regulations
• Highly effective c