Director, Inbound Product Management - People Technology

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we believe the employee experience is at the heart of how work gets done. We're transforming how global enterprises support, engage, and empower their people—and we're looking for a technically adept, strategically minded product leader to help shape what’s next.

As Director of Inbound Product Management supporting Global People, you’ll be responsible for defining the product strategy and technical direction that delivers world-class experiences for the employees at ServiceNow. This role blends deep product strategy, domain acumen, and engineering collaboration to create intelligent, human-centered experiences at scale.

What You’ll Get to Do in This Role:

• Own the Product Strategy for Employee Experience: Lead and collaborate with outbound Product Management team on the development and evolution of ServiceNow’s People Experience product & technical strategy, aligning with our mission to create frictionless, personalized, and impactful employee journeys across the entire lifecycle—from onboarding to mobility and beyond.
• Infuse AI Into the Employee Experience: Identify and champion AI-driven use cases that meaningfully elevate the employee journey. Collaborate with engineering to bring intelligent capabilities—like predictive insights, virtual agents, and automation—to life in the flow of work.
• Bridge Technical Depth with Strategic Impact: Combine your architectural and engineering understanding with a sharp business mindset to prioritize investments, shape roadmaps, and define the “how” behind the “what.” Translate technical complexity into strategic clarity.
• Lead with a Customer-Centric Mindset: Build deep partnerships with global people stakeholders to understand pain points. Turn feedback and insights into solutions that deliver measurable value and set new industry standards for employee experience.
• Deliver at Scale: Design solutions that are global, configurable, and performance-optimized to meet the needs of employees today and in the future.
• Collaborate Cross-Functionally: Work hand-in-hand with outbound product management, UX, engineering, customer success, go to market, and executive stakeholders to bring high-impact employee capabilities to market—quickly and sustainably.

Qualifications

To be successful in this role you have:

• Technical Product Leadership: 10+ years in product management or technical consulting for enterprise platforms. Proven experience driving product strategy and architecture at scale.
• Engineering or Architecture Background: Deep understanding of enterprise software engineering practices and SaaS architecture. Comfortable discussing technical design, API frameworks, data models, security, and performance at a detailed level.
• HR Technology Expertise: Familiarity with modern HR service delivery models, employee experience platforms, and employee-facing technologies (case management, onboarding, knowledge, hiring, talent management, mobility, portals, etc.).
• AI/Automation Insight: Demonstrated experience designing and deploying AI-powered capabilities within enterprise products- especially involving large language models (LLMs), agentic systems, and intelligent automation frameworks. Ability to identify meaningful AI use cases in employee workflows and partner with engineering teams to bring them to life through scalable, ethical, and user-centric design.
• Customer-Facing Influence: Strong ability to engage with both technical stakeholders and leaders. Adept at translating complex problems into visionary solutions—and aligning executive audiences around the strategy.
• User-Centered Mindset: Committed to building delightful, intuitive experiences for end users. Advocates for employee needs and ensures they are front and center in product design and delivery.
• Data-Driven Decision Making: Proven ability to use data to inform product strategy, prioritize roadmaps, and me