Customer Success Manager, Florida

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>WHO WE ARE</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a <strong><em>Remote First</em></strong> organization with a strong commitment to excellence, innovation, and customer satisfaction.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">What You’ll Do</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">In this role you will:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build deep partnerships with district leaders and educators to promote engagement and awareness.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Analyze data to uncover insights and craft strategies that maximize student learning impact.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate with internal teams to secure renewals and identify growth opportunities.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advocate for customers by sharing feedback