Executive Director, Enrollment Management and Student Success, Online Learning

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami is not just another university; it's a vibrant ecosystem of knowledge creation and exploration, a place where innovation thrives. Within this dynamic environment, the Online Learning Division is reimagining the boundaries of higher education, extending the University's reach and impact to a global community of learners. We are seeking a passionate and forward-thinking Executive Director of Enrollment Management & Student Success to contribute to shaping the future of online learning at UM.

This is not your typical enrollment management role. We're looking for a leader who can think outside the box, someone who sees challenges as opportunities, and who can inspire a team to achieve ambitious goals. You will be a key architect of our online enrollment strategy, collaborating with faculty, program directors, and university stakeholders to design and implement innovative approaches that drive sustainable growth.

CORE JOB FUNCTIONS                                                                            

• Strategic Vision & Leadership:
  • Develop comprehensive and dynamic strategies for enrollment management and student success areas that align with UOnline’s strategic goals and the University's mission. This is not about maintaining the status quo; it's about anticipating future trends and positioning UM as a leader in online education.
  • Dive deep into market research and enrollment data, identifying emerging opportunities and developing proactive strategies to address challenges. We need a leader who can anticipate market shifts and adapt quickly to the evolving landscape of online learning.
  • Identify strategies for student support and retention and work closely with the student support team to put these strategies into action.
  • Identify and implement appropriate student services for online graduate students.
  • Collaborate with program directors and faculty to develop program-specific enrollment strategies that highlight the unique value proposition of each offering. You will be a key partner in ensuring that our online programs are not only academically rigorous but also highly attractive to prospective students.
• Team Empowerment & Mentorship:
  • Lead, inspire, and empower a high-performing team of enrollment and student support professionals. You will foster a culture of collaboration, innovation, and continuous improvement, where each team member feels valued and supported.
  • Cultivate a team environment that encourages creativity, problem-solving, and a data-driven approach to enrollment management. You will be a mentor and coach, guiding your team to achieve their full potential and contribute to the division's success.
  • Determine advisor: student and success advocate: student ratios and monitor for prime effectiveness.
• Collaborative Partnerships & Engagement:
  • Build strong and collaborative relationships with a diverse range of stakeholders, including program directors, faculty, academic deans, and the central admissions office. You will be a master communicator and relationship builder, ensuring seamless collaboration and effective communication across departments.
  • Actively participate in university-wide enrollment management initiatives, contributing your expertise and insights to shape the overall enrollment strategy of the University. You will be a thought leader and advocate for online learning, promoting its value and impact within the broader university community.
• Process Optimization & Innovation:
  • Collaborate with the University's central admissions office to streamline and optimize admissions workflows for online programs. You will identify opportunities to improve efficiency, enhance the applicant experience, and ensure seamless transitions for students throughout the enrollment funnel.
  • Champion the use of technology to enhance enrollment processes and improve communication with prospective students. You will leverage Salesforce and Slate CRM systems to manage student data, track progress, and personalize interactions.
• Data-Driven