Risk Manager II, Risk Manager, Global Product Verification

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.

A successful candidate will identify, assess, and drive remediation for risks within Perfect Order Experience. The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change.

This role will require travel up to 15% of the time.


Key job responsibilities
• Understands risks and enjoys innovating brand new controls/solutions to mitigate risks.
• Work with stakeholder tech and Ops team to influence inventory routing and create custom treatment for risky inventory. Use process design and optimization tool, data and effective business case write up to influence stakeholders
• Use independent judgement in routine and non-routine situations.
• Comprehend and apply policies and procedures.
• Identify gaps and mitigate risks observed in our current mechanisms and policies to increase efficiency and effectiveness of operations by providing recommendations using professional judgement to safeguard Amazon’s global marketplaces.
• Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. Perform follow up procedures to ensure agreed-upon controls have been implemented.
• Prevent Seller Partner friction by maintaining excellent relations with stakeholders and Selling Partners while communicating issues, concerns, and recommendations.
• Ability to manage multiple competing priorities.
• Ability to prioritize in an ambiguous environment.
• Adept at being a change agent by bringing solutions/ideas to tackle any challenge.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information

Preferred Qualifications

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.