Field Service Manager

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

Responsible for providing technical installation and commissioning support to clients and service teams nationally with regards to smart motor equipment and application support, which requires up to 75% of time of outside and onsite work.

Essential Responsibilities

• Provide technical installation and commissioning support to clients and service teams nationally with regards to smart motor equipment and application support
• Complete rotating equipment alignment to nominated tolerances using dial indicators or laser equipment
• Train and mentor field service personnel smart motor installation practices
• Provide on-site start up services and troubleshooting to customers within the United States and document all procedures and recommendations and provide reports
• Demonstrate an ability to fault find and self-manage so as to avoid unnecessary breakage or lost time through incorrect installation techniques
• Troubleshooting smart motor and associated equipment
• Assist with assembly of smart motors and associated equipment including manufacturing and fabricating along with the repair of modifications associated with smart motor equipment
• Offer support to field service and monitoring team
• Organize personnel for smart motor installation and activation
• Demonstrate understanding of motor KPV trends
• Offer field service team support with site related fault finding
• Follow written instructions and complete all nominated checkpoints before handover of paperwork
• Provide timely advice to Operations Manager of field service tooling and consumables stock deficiencies to allow replacement
• Maintain tools and equipment in operating condition and advise supervisor of deficiencies
• Implement the set vision to the Filed Service department
• Contribute to a positive safety culture throughout the business by alignment with safety processes, policies and legislation along with support for new initiatives
• Follow and set a positive example for all ITT Code of Conduct rules and guidelines and ensure commitment to ITT's vision, mission and values and act in accordance with the Working with One Another program
• Adhere to all company rules, processes, policies and requirements

Position Requirements

• Associates degree in Electrical Engineering or higher desirable
• Trade certificate in Electrical or electronics desirable
• Restricted Electrical License desirable or 5 years experience
• Advanced electrical trouble shooting capability
• Be capable to read & interpret both schematics and Piping and Instrumentation diagrams
• Be experienced with process & motor control methodologies
• Minimum 5 years practical experience and knowledge with various motor types
• Preventative Maintenance & Reliability experience desirable
• People management experience strongly desirable
• Strong English language skills both verbal and written
• Excellent problem solving and analytical skills
• Commitment to ongoing professional development
• Basic computer and Microsoft Office skills including PowerPoint, Excel and Word
• Understand and implement quality principles
• Engagement in modern safety principles
• Professional appearance and approach

Availability to travel to support planned business growth

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work