Staff Assistant I

Overview

THIS IS A TEMPORARY, SUMMER ONLY POSITION.

 

The Staff Assistant I is responsible for providing excellent customer service and information to clients, visitors, volunteers and the general public on the phone and in the office; acts as a liaison between clients and on site staff; assists with general intake information; notifies on site staff of visitors with scheduled appointments, as well as walk in inquiries.  Check in patrons electronically via our membership system (PM). Lead, execute and foster a welcoming environment.

Responsibilities

• Answers and follows through with phone calls.
• Data entry of general intake information and assists with general office work as needed.
• Prompt opening and closing of the reception area, including doors, phones and computer system.
• Maintains the reception lobby and other related public areas in a clean and orderly manner, including displays of brochures and pamphlets.
• Complies with training and cross training requirements.
• Ability to identify a potentially undesirable or harmful conditions developing and take action to defuse it.
• Works with compliance with the center's confidentiality guidelines and procedures.
• Employs a welcoming, respectful and responsive manner at all times.
• Performs related work as required.

Minimum Entrance Qualifications

• Two (2) years experience in administrative work required.
• Appropriate education may be substituted for the required experience on a prorated basis.
• Working knowledge of computers; Word, Excel.
• Ability to type 30 wpm.
• Good verbal and written skills preferred.
• Ability to work effectively in multi-cultural, multi-ethnic work environment.
• Ability to exercise good judgment and focus on detail as required by the job.
• Boston residency required.

 

Terms:

Union/Salary Plan/Grade: Non-Union