DEPT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

FIELD COLLECTOR

Job Location:

Address:  400 W CONGRESS ST
TUCSON, AZ 85701

Posting Details:

Salary: $45,000/yr ( $21.63/hr) 

Grade: 19

Closing Date: Until filled 

Job Summary:

The Field Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance.

Supervision:
This position does not have direct reports.

This position may offer the ability to work remotely and requires 25-35% travel within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Tax Collection & Customer Service

• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned.
• Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations.
• Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance.
• Negotiate payment arrangements.
• Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale.

In-person Collection

• Meets with taxpayers in person to conduct field visits requiring in-state travel to taxpayers’ residencies, places of employment, and/or business locations to resolve delinquent tax liabilities, as assigned.

Administrative and Collection Enforcement

• In accordance with ARS Title 42, initiate administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD.
• Issue subpoenas to obtain and verify financial information, administrative enforcement, and cases referred to the Attorney General’s Office for civil proceedings.
• File all public documents in statutory required locations.
• Confer with attorneys on complex case issues, as needed.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/event