Sr. Partner/Alliances Business Operations Analyst (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Senior Partner/Alliances Business Operations Analyst is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance CrowdStrike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross-functional teams to ensure a seamless partner experience.

What You’ll Do:

• Serve as the primary subject matter expert and escalation point for designated Partner capabilities

• Collaborate with IT teams to define requirements, develop user stories, and conduct user acceptance testing

• Partner with Go-to-Market Program teams to align business priorities and policy implementation

• Coordinate with cross-functional teams to establish and maintain comprehensive process documentation and Partner integration workflows

• Develop and maintain a strategic roadmap for Partner capabilities, including system enhancements, defect resolution, and project initiatives

• Orchestrate the full lifecycle of system improvements, from discovery through implementation, ensuring stakeholder alignment throughout

• Design and maintain detailed system documentation and logical workflows to support operational excellence

• Drive change management initiatives, including development of training materials and transition documentation for Partner business and field teams

• Establish and monitor key performance metrics (adoption rates, SLAs, support metrics) to identify process optimization opportunities and lead cross-functional automation initiatives

• Own and evolve the Partner Capabilities system roadmap to support strategic objectives

• Implement and oversee data governance processes to maintain optimal system performance and data integrity

What You'll Need:

• Bachelor's degree 

• Minimum 5 years of Channel/Partner Operations experience

• Experience managing key capabilities such as Contracts, Deal Registration, Cloud Marketplace Partner On-boarding, Partner CPQ and Order Processing, Invoicing, API, Partner Training and Certifications, Managed Services and provisioning.

• Extensive experience with Salesfore

• Experience at a fast-growing SaaS business

• Strong analytical background and ability to flush out anomalies

• Be a self-starter, detail-oriented, and operationally-minded

• Excellent presentation and communication skills

• Expertise in business applications including Google workspace, Excel, PowerPoint, Clari, TackleCrossbeam and BI (Tableau a plus)

• Ability to work in a fast-paced environment, agile and manage through ambiguity

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role