Business Development Manager, Customer Success

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY SHOULD YOU JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE:  Business Development Manager, Customer Success

Job Summary:  We are currently seeking an authentic and results oriented passionate teammate who will join our team to help drive relevance, impact, and loyalty in our customer base.  The ideal candidate will have a proven track record of sales and architecture experience, business acumen, technical excellence, and outstanding customer service.

The Presidio Customer Success BDM is an internal and external facing position.  The BDM works with the Presidio sales, delivery, and operations organizations, customers, and manufacturing partners for the purpose of transforming the customer experience through alignment of business goals and objectives to Presidio services and solution architectures. 

The Presidio Customer Success BDM is an integral member of the Presidio account and service teams focused on Adopt & Expand Services. The Presidio Customer Success BDM goal is to lead the long-term Adoption & Expansion strategies of software subscriptions through Presidio’s customer base and by having regular Business Reviews with customers and driving lifecycle adoption services.

As a BDM, Customer Success you will helps Presidio customers to accelerate their planned ROI for software investment, facilitates forward Solutions Planning and improves mutual operational readiness and performance and it promotes the quality of the relationship. This role is executed in close alignment with Presidio Sales and Service Delivery. 

Travel Requirements:

This position does not require any travel and will be 100% remote.

Job Responsibilities:

• Lead proper on-boarding of customers to Partner and Presidio tools for software and lifecycle management for all new and existing customers (e.g. Cisco Smart Licensing, Presidio Vision Portal, Cisco PX/CX Cloud, Cisco Control Hub, etc.)
• Focused on the Cisco Enterprise Networking portion of the business.
• Attain and retain subject matter expertise on subscription software options and provisioning processes. 
• Document workflow for Presidio provisioning and lifecycle management and identify areas for process improvement across Presidio.
• Be responsible for escalation on software products and software adoption for customers to relieve Solution Architects and Inside Sales Representatives of post-sales escalation issues.
• Increase Adoption of purchased services leading to industry-leading renewal rates, referrals, and expansion opportunities.
• Be responsible to engage the appropriate account teams well in advance of any subscription renewals. This includes providing information on the account for usage, any customer issues, upsells during the subscription, and the latest billing information.
• Consistent engagement with our customers through project lifecycle ensuring customer is maximizing the use of all the functionality and features that are inclusive in the solution and has relevance tied with the business outcomes. 
• Drive knowledge and usage adoption of product and service features and software products procured by customers.
• Develop plans for customer adoption and address any barriers that are impeding customer success.
• Identifying cross sell and upsell opportunities within Presidio accounts and collaborating with the account team including submissions and tracking.
• Creatively engage customers through development of new adoption methods and service packages and offerings   
•  Evangelize Presidio’s Lifecycle Methodology. Make sure all regional presales efforts and paid services engagements are scoped to follow Presidio best-practices to achieve quality, success,