Inside Sales Representative II

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

 

Insides Sales Representative at TSI

The TSI Health & Safety Division is a global leader in respiratory fit testing and dust monitoring solutions designed to protect human health. The Health & Safety Inside Sales position is for someone who is wired to do extensive outbound calling, emails, and social media as 75% of time will be focused on engaging in these activities with potential prospects and current customers.  Ideal candidate must be persistent, positive, and resourceful.

 

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Sell Health & Safety products/services and identify new business opportunities almost exclusively through outbound calls, sending emails, and use of a variety of social media, bid alert boards, etc.
• Conduct frequent and regular follow up with prospects and install base, assign leads to appropriate Outside Sales Representatives.
• Contact current customer install base to offer service, calibrations, trade ins, upgrades, and or set up an appointment with Outside Sales Representatives.
• Communicate the benefits of H&S products with potential customers by providing product knowledge for initial evaluations.
• Uncover new opportunities for territory representatives by cross-selling the breadth of the portfolio
• Follow up on instrument inquiries and recent purchases to get immediate VOC feedback, assist with Quotes, bids, and documentation.
• Input data into CRM system including qualify leads and/or entering leads.
• Strive to meet individual/team performance sales targets.
• Work to keep Sales/Marketing Management informed of customer preferences and trends, and actions of competitors as a basis for recommending changes in strategies.
• Be the key account(s) management/coordinator when required.
• Train and mentor new staff members including development of outbound calling skills, call shadowing, and role play scenarios.
• Other duties as assigned.

 

What Do You Need?

Required

• Associates or Technical degree required with 5+ years of Inside Sales, Customer Support or related experience, or Bachelor’s degree with 1+ years of Inside Sales, Customer Support or related experience.
• Proficient with Microsoft Office tools.
• Experience making high volume outbound calls.
• Experience with Customer Relationship Management (CRM) System.

 

Desired

• Experience with a technical product.
• Experience with Salesforce CRM software.
• Experience with sale closing and revenue generating.

 

Knowledge, Skills & Abilities

• Strong phone presence.

• Active listener with strong customer service orientation.
• Excellent verbal and written communication skills.

• Ability to multi-task, prioritize, and manage time effectively.
• High level of integrity and commitment to customer satisfaction.
• Motivated and energized by working in a team environment.
• Inquisitive problem solver with strong technical aptitude.

 

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design a