Retail Regional Manager, East Coast

Job Title 

Retail Regional Manager, East Coast

Job Description

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across several disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role: Retail Regional Manager

Salary: 170K-195K

Your Mission:

As a Regional Manager, you play a key role in driving the overall success of a large portfolio of stores. This includes achieving sales goals, improving profitability, and bringing Framebridge’s brand vision to life. You will lead store teams to create a consistent, inspiring client experience and build a positive and value-driven culture, and support the development of high-performing, goal-oriented teams. 

Your Legacy:

You are a strategic leader who is adept at driving sales, maximizing profitability, ensuring operational excellence, developing high-performing teams across your assigned region.  You are a motivational leader with a strong business acumen, deep customer orientation,  with an ability to inspire excellence at scale.  

Who you are:

• 10+ years in Retail Leadership, with at least 5 of those years overseeing 15+ locations.  Experience managing 30+ locations strongly preferred. 

• Experience   fostering a culture of accountability and high performance while motivating teams to succeed, driven by clear communication through your direct report team and overall comms to the fleet.

• Exceptional financial and business acumen with strong P&L management experience.

• Excellent analytical skills; ability to interpret sales data and make data-driven decisions.

• Strong problem-solving, strategic planning, and organizational skills.

• Experience in the Retail sector with an interior design/creative background preferred.

• Experience in high-growth or  high-touch, consultative retail environments.

• Outstanding written and verbal communication skills

 

What you will be responsible for:

Profitability

• Drive Regional Profitability: Assume P&L responsibility for the region, meticulously analyzing financial reports (sales, profit, loss, inventory) to identify trends, opportunities, and potential issues.

• Performance Management: Continuously monitor Key Performance Indicators (KPIs). Implement targeted strategies to address underperforming locations. Work with our direct reports to create strategies for improvement.  

• Budget Oversight: Manage regional budgets, including payroll, travel, and controllable expenses, ensuring fiscal responsibility without compromising brand standards or customer experience.

People

• Talent Acquisition & Retention: Partner with People & Culture and retail leadership team to recruit, hire, and onboard top-tier management talent for all locations.

• Build a Leadership Pipeline: Actively coach, mentor, and develop Area and District Managers, identifying high-potential individuals and creating clear succession plans.

• Performance Culture: Foster a culture of high performance, accountability, and continuous improvement. Conduct regular performance reviews, provide constructive feedback, and manage all aspects of team performance.

• Servant Leadership: create a team environment that is driven, measured, and enhanced by our values. 

• Training & Empowerment: Ensure all teams are proficient in product knowledge, sales techniques, and operational procedures. Empower leaders to make sound business decisions that benefit their store and the region, supporting Framebridge’s 100% happiness guarantee.

Operations

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