Installation Experience Manager

Description

Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer:

• An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a row by the Orlando Business Journal and Orlando Sentinel!
• Paid Time Off & Six Paid Holidays
• Health, Dental, Vision, & Life Insurance
• Opportunities for Professional Growth & Advancement
• Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable
• Salary: $54,000yr
• Schedule: Monday - Friday (Full Time) 9AM-6PM

Our Installation Experience Managers manage the installation process, including final walk-through inspections, technical measurement, installation, and service, deliver Signature Service, Homeowner delight, efficient and appropriate resource capacity for the RbA Florida location

Responsibilities:

• Utilize the RBA Final Walk-Through Inspection Process to facilitate the following: Verify that Installation Teams are delivering Signature Service, quality and craftsmanship and exceeding RBa’s high standards; identify, report and expedite the resolution of any outstanding items for Homeowner’s project; and processing of account balances.
• Ensure homeowner delight, as measured through customer satisfaction surveys and reviews. Implement new processes to increase Homeowner delight. Regularly visit Homeowner work sites to audit processes.
• Ability to service and repair previously installed windows and perform Technical Measures needed for installation.
• Lead the safety initiates of the installation process associates to insure safe practices are in place and are followed.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
• Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
• Work directly with Homeowners to resolve installation process issues.
• Work with local supply chain to obtain the necessary material needed to complete jobs.
• Understand that occasional Saturday availability may be needed.
• Manage in-house installers (2 man crews) and independent contractors (including contracts, selection and training) to insure that appropriate installation process capacity exists
• Directly manage all associates involved in the installation processes
• Address hiring needs, assist with interviews and terminations, and evaluate performance of in-house installers.

Requirements

• Basic Understanding of Installation Processes and Requirements
• Previous Customer Service Experience and Conflict Resolution Skills Required
• Prior Managerial/Leadership Experience is Preferred
• Previous Window/Door Replacement Experience is a Plus
• Knowledge of applicable building codes and construction techniques.
• Previous work experience in recruiting and managing independent contractors.
• Basic computer skills and MS Office suite proficiency
• Ability to work and lead in a team environment.
• Basic financial knowledge. Previous P&L responsibility helpful, but not required.
• Must have a valid Driver’s License and Clean Driving Record.
• Lead Certification and Notary Public is a plus

**Must be willing to undergo a criminal background check**
**Must be willing to undergo a pre-employment drug screening**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, col