Supervisor, Housekeeping

Department: Rooms Division

Employment Type: Seasonal - Full Time

Location: Kenai Princess Wilderness Lodge

Compensation: $18.00 - $19.25 / hour

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. 

The Housekeeping Supervisors oversee our guests' home-away-from-home ensuring each space is clean, comfortable, and safe. You will assist in training, coaching, and guiding a large, diverse team while supporting safety standards and assisting guests as needed. Finish your day in the afternoon and get out to adventure in the magic of Alaska.

Responsibilities

• Training, coaching, rewarding, and disciplining all employees on aspects of the job. 
• Prepare housekeeping paperwork and divide/assign rooms to room attendants evenly. 
• Radio and phone communications with all hotel staff on any safety or service concerns. 
• Daily inspection of guest rooms and employee housing for quality assurance. 
• Update housekeeping logs throughout the resort and assuring the proper storage of chemicals and cleaning products. 
• Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to a supervisor, creating memorable moments for our guests.

Requirements

• Valid Driver’s License (not revoked or suspended) with fewer than three moving violations 
• Must pass a pre-employment background check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable, and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities: 

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!  
• Rewards & Incentives
• Community Service 
• Employee Activities 
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.