Jobs and Careers

Assistant General Manager

Greenfield, United Statesfull_timeVerifiedPosted 15 May 2025

💰 $66,000/yr($59,000/yr – $66,000/yr)

About the role

Assistant General ManagerThe Assistant General Manager supports the General Manager in directing the passenger transit operations. This position is based in Turners Falls, MA in supporting the insert contract name. The Assistant General Manager is responsible for the day-to-day operations of the contract, facility and safety of personnel and passengers, customer service and managing the financials. Transdev is proud to offer:

Competitive compensation package of minimum $59,000 – maximum $66,000

Benefits include:

Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Summary of Position:The Assistant General Manager of Operations is the front-line manager responsible for the daily operation of all fixed route, paratransit, and microtransit service which serve Franklin County. This position manages the day-to-day (4:30 a.m. – 7 p.m.) work of all bus operators and dispatchers. Additionally, the Assistant General Manager’s role is inclusive of the following but not limited to:Key responsibilities:

Assists the General Manager in day-to-day operational oversight
Develops staffing requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions
Tracks and maintains employee attendance system, including FMLA, LOA
Participates in safety meetings as needed.
Primary contact with UE Local 274 for all operational issues
Monitors and evaluates operational performance, manages employee time-off requests, and monitors bids
Fill in for dispatchers and drivers, as needed in emergency situations
Works closely with the Maintenance Manager to coordinate bus repairs and PM’s
Manage customer complaint data, accident data, road call data, and other operations related functions
Assures location compliance to the standard operating procedure as outlined by the client, FRTA, as well as FTM policy handbook and the current labor agreement
Interview, hire, promote, demote, discipline, and commend employees
Assist with the planning of service changes, or for weather related interruptions
Acts as a back-up payroll administrator in the absence of the Administrative Manager
Perform the duties of the General Manager in the General Manager’s absence
Provides operations support as needed and performs duties and tasks as directed by the General Manager.