Information Technology Support II - Extension and Outreach

Position Title:

Information Technology Support II - Extension and Outreach

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications:

Degree in information technology-related field
Experience supervising others
Experience providing technical support, particularly in a Windows environment
Experience supporting Apple products
Experience or knowledge with Extension and Outreach
Experience with Microsoft Endpoint Configuration Manager (MECM)

Job Description:

Are you looking for a position with strong work-life balance? Are you looking for a position where you get to work with students and a strong team?

If so, The Department of Extension Information Technology with Iowa State University Extension and Outreach seeks qualified candidates for the Information Technology Support II position!

The position of Information Technology Support II will manage the student-run support hotline and will be on the support hotline when student staffing is unavailable or call volumes are high. This individual will also perform administrative tasks such as password resets and granting permissions. The Information Technology Support II position will supervise students with new computer setups and repairs along with overseeing computer hardware purchasing for Extension and Outreach.

In addition, the Information Technology Support II will provide support to VIPs within Extension and Outreach. This position offers second-level support for Apple products, updates/maintains computer task checklists, and manages Extension’s portion of the ServiceNow support database.

   

The successful candidate will have exceptional management, organizational, written, and oral communication skills. The candidate must demonstrate the ability to make independent judgments, and taking initiative on projects is essential.  Proven teamwork skills and demonstrated ability to organize and direct student work is critical.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:

August 27, 2024

Posting Close Date:

September 9, 2024

Job Requisition Number:

R15407