Summary:
The Learning Operations Analyst performs all responsibilities necessary to support the organization’s learning programs and utilization of various Learning Management Systems (LMS). This includes but is not limited to, the creation of learning programs and assets, administrative oversight, reporting, and maintenance thereof. By consulting with stakeholders and Subject Matter Experts (SME), the Learning Operations Analyst provides guidance as to the best implementation solutions given the scope of the project. This not only includes how to logistically deliver initiatives, but also how to retrieve data necessary to measure success. The Learning Operations Analyst serves as a central point of contact for the department and, along with department management, develops standard operating procedures for department operations. They may also provide administrative support to department leadership and be assigned projects to further enhance Rogers Behavior Health’s learning strategy. Patient, staff, employee and department confidentiality will be maintained at all times.

Job Duties & Responsibilities:

General:

• Partners with instructional designers, stakeholders, business unit instructors, and leaders to provide business solutions that meet implementation requirements  and adoption by the learning and talent management system(s).
• Implement learning solutions including  programs, campaigns, courses, tests, evaluations, events and schedules within available learning platforms.
• Tests all solutions and troubleshoots any issues to ensure optimal experience when the initiative is launched. Creates learning assignments for the organization that ensure employees receive the appropriate training at the appropriate times.
• Implements communication strategies using LMS capabilities or internal channels.
• Support and update the department intranet site(s) and resources as needed.
• Document/revise departmental standard work.

Learning and Development Operations Management:

• Works collaboratively with the Manager of Learning Development and Operations to solve the needs of the organization using the functionality of the LMS.
• Monitors, identifies, and resolves conflict with employee demographics within learning applications.
• Provides reporting that satisfies Rogers’ organizational business needs.
• Consults with leadership regarding their reporting needs and extracting the appropriate data in an appropriate format.
• Works with instructional designers to gather any data from courses that may help in evaluating their effectiveness.

Project Coordination:

• Organizes, facilitates, attends and participates in meetings with stakeholders and/or team members, as needed.
• Monitors and addresses action items, tasks and decisions.
• Develops project plans based upon identified scope of practice, required tasks, schedules,
  and task assignments.
• Develops project strategies including assessing technical feasibility, leveraging technology for project solutions, and utilizing methods of continuous improvement.

Support:

• Provides support including coordination of virtual learning environments, computers and monitors in collaboration with Information Technology Services.
• Establishes successful partnerships with key stakeholders and project teams to ensure successful collaboration on training and other projects.
• Provides administrative support and customer service within help desk applications, as needed.

Additional Job Description:

Professional Requirements:

• Understand, use and maintain department policies and procedures.
• Attend department meetings, participate in communication, and contribute to problem resolution.
• Facilitate accurate exchange of information.
• Identify problems and/or potential problem areas and work cooperatively with other departments to
  resolve system problems.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.

Education/Training Requirements:

• A bachelor’s degree in human resources, healthcare administration, education, business, or a related field is required, along with at least two years of relevant work experience. In lieu of a degree, will consider 6 years of experience in human resources, healthcare administration, education, business or project management.
• Must demonstrate high attention to detail.
• Strong organizational skills and ability to manage multiple programs and events.
• Strong communications and interpersonal skills to establish effective partnerships with key stakeholders.
• Intermediate knowle