Senior Manager, Physical Therapy (Remote)

Hinge Health is creating a new health care system, built around you. Accessible to 25 million members across 1,250 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com
Work From AnywhereFor this position the individual  has the flexibility to work anywhere, within the US
About the RoleWe’re looking for a dynamic clinical operations leader to join our Physical Therapy (PT) leadership team. This role will be a key leader in building our rapidly expanding PT organization as our physical therapists continue innovating on the delivery of musculoskeletal care enabled by advanced technology.
The PT leadership team is responsible for motivating and enabling physical therapists to perform the best work of their careers. The Senior Manager, PT oversees the development and performance for a team of Physical Therapy Managers and their direct reports, ensuring safety, quality, compliance, and clinical rigor. You have a track record of operational excellence and will drive the team towards consistently meeting or exceeding service level agreements and delivering Best in Class services through demonstrated quality, customer service, and financial metrics. This role partners closely with Quality Management, Learning & Development, Product, and other cross-functional teams to achieve key results for the PT organization.
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DESCRIPTION OF AN IDEAL CANDIDATE

• A candidate who has been part of building and leading large clinical operations teams
• Strong track record demonstrating high employee engagement and ability to develop, coach and mentor front line managers 
• Leads comfortably through ambiguous environment and drives change throughout an organization
• Strong written and verbal communication skills 
• Highly collaborative with cross-functional partners and acts with a bias for decisions and results

WHAT YOU’LL ACCOMPLISH

• Lead a team of Physical Therapy Managers who collectively oversee 70-100+ high performing Physical Therapists who deliver innovative digital MSK care. You will drive high employee engagement and a positive work culture. 
• Help good employees become great. Strengthens the PT Managers’ operational management and leadership skills and supports ongoing growth and professional development. Provide warm, continuous feedback, celebrate wins and don’t shy away from discussing challenges. 
• Facilitate continual process improvement of our Physical Therapy operations, including the member and and employee experience, to enhance performance of key business and clinical metrics, member engagement and satisfaction.
• Lead program and service delivery changes across the Physical Therapy organization, bridging the gap between leadership and project teams as the subject matter expert in Physical Therapy operations.

WHAT WE'RE LOOKING FOR

• Clinical operations and management experience: We are looking for proven leaders with 3-5 years of healthcare management experience, preferably having managed other leaders. You have led fast-moving clinical operations while balancing business metrics, clinical outcomes, fiscal responsibility, and employee experience.
• Operational Improvement: Takes initiative using data and qualitative feedback to identify operational improvements that will help drive key business outcomes. Leads team in the design and execution of experiments to drive continual operational improvements at scale.
• Best place to work culture: You successfully maintain a high level of motivation, positive can-do attitude, and positive culture in your teams demonstrated by a history of high employee engagement.
• Results-oriented leadership: You have a track record of leading large teams and leaders to consistently achieve or surpass Key Performance Indicators. Goal oriented, comfortable driving a team to meet targets. Is metrics-driven and uses data to understand the impact their team’s efforts are having.
• Change agile: Aptitude for technology and troubleshooting, quick learner, highly adaptable. Handles ambiguity well, embraces the opportunity to ask questions, get clarit