Hotel F&B Concessions Supervisor $15.00hr (Must be able to work all shifts)

 The Snack Bar/Concessions Supervisor is responsible for overall supervision and administration of the general food service operation as relate to customer service, personnel, and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He or she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the food/bar services supervisor respect the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

The following is a list of the main duties and responsibilities of the Snack Bar/Concessions Supervisor. However, other duties will be assigned as deemed necessary by reporting management and will be addressed per department job descriptions and Policies and Procedures.

CASINO/DEPARTMENT OPERATIONS

Recommend to the direct management all aspects of operations concerning food services and their role in the casino organization.

 Assist in the training and coordination of the organization staff and operation of the food service department.

Assists the direct management in maintaining the highest standards required by the state and federal governing bodies pertaining to personal hygiene, safety, and other relevant regulations.

Assist direct management with the proper training of the FOH and BOH staff as it pertains to his/her outlet and monitors the employee development and overtime.

Maintain standards of staff performance and reviews in a timely effective manner in all areas of operations

Foster customer-centered service environment that exceeds guest expectations.

Assists the direct management with maintaining departmental budgets and expenditures as assigned.

Keep all appropriate personnel, regulatory, and financial records as assigned by the direct management.

Handle and report customer complaints to direct management for his/her response.

Must be able to work both sides of the operation front and back.

Develops and implements work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department in the absence of the direct management and or under the direction of the direct management.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

Perform other duties as assigned by direct management.

REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.

Ensures all assigned staff are aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

 ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.

Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, promote and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority.

Visit workspaces, break areas and other work shifts to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.

Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.

Ensures Team Members w