Manager, Workforce Management Business Intelligence & Intake Management

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We are seeking a talented individual who will be responsible for a wide range of duties related to budgeting, planning, analysis and operations. This role requires adaptability in a fast-paced and evolving work environment, where priorities and demands may change frequently.

This individual should demonstrate proficiency in creating and analyzing budgeting and accounting reports. Additionally, they will be tasked with developing and presenting financial budgets on both an annual and quarterly basis, ensuring that these budgets align with the company's strategic objectives.

This individual will play a crucial role in providing meaningful insights to the team, as well as to senior and executive level leadership. Their insights will assist leadership in planning and managing projects, ensuring that all objectives and deliverables are completed within the assigned timeframe and budget.

Primary Job Duties & Responsibilities:

• Collaborate closely with senior and executive leadership and department heads to create yearly budgets and develop detailed budget presentations. 

• Prepare monthly reports for senior and executive business leaders to summarize performance outcomes and offer strategic foresight.

• Design, develop, and maintain Microsoft Power BI dashboards and visualizations to support business decision-making processes.

• Extract, transform, and load (ETL) data from various data sources, including Google Cloud Platform.

• Perform data modeling, analysis, and optimization to ensure high performance of BI solutions.

Essential Qualifications and Functions: 

•             Proficiency: Extensive expertise in utilizing Excel to create reports and dashboards.

•             Experience: 3+ years in finance, planning, and analytics, which includes internships, certifications, or advanced educational qualifications.

•             Project Leadership: Experience managing business intelligence projects, encompassing requirements gathering, solution design, and implementation oversight.

•             Collaboration: Strong ability to collaborate effectively with cross-functional teams, including data engineers, business analysts, and stakeholders, to deliver impactful solutions.

Preferred Qualifications: 

The knowledge, skills, and abilities (KSAs) which are “nice to haves” in a candidate.  HRBPs and leaders can use preferred skills to further screen candidates in the recruitment process. 

•  5+ years of experience in data analytics, financials or a related field.
• Relevant Microsoft certifications are highly desirable.

• Excellent communication, presentation, and interpersonal skills. 

• Strong attention to detail 

• ROI development and tracking 

• Experienced in utilizing workforce management (WFM) software, including NICE, Five9, and Intradiem. 

• Highly organized and experienced, possessing exceptional abilities in problem resolution and making strategic decisions effectively.

Education:

Bachelors degree required- work experience will be counted towards education.

Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in