Senior Support Engineer

Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space.

Minimum Qualifications:

• Bachelor's degree and 2+ years of Support Engineering or related work experience.
OR
Associate's degree and 3+ years of Support Engineering or related work experience.
OR
High School Diploma or equivalent and 4+ years of Support Engineering or related work experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Preferred Qualifications:

•    Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field.

•    Certification in Electronics or related area.

•    Military experience or training in electronics field (Rank E5+ 2 years).

•    4+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging.

•    4+ years of experience in a lab environment.

•    2+ years in a leadership role with or without direct reports.

•    2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

Principal Duties and Responsibilities:

•    Provides organizational or development support from initial concept through completion phases of projects. Executes modifications and revisions of electronic parts, software, system, components or circuitry.
•    Provides support for engineers and recommendations on design approaches, layout, and parameters for mid-sized projects.
•    Installs, upgrades, configures, and helps operate company products and/or components based on specifications, tolerances, and reliability. Monitors product performance, analyzes moderately complex failures or malfunctions, and suggests corrective action. 
•    Gathers, integrates, and interprets data and information from multiple sources and stakeholders to understand moderately complex specifications and helps develop solutions.
•    Collaborates with individuals inside and outside of own function to integrate projects and/or ensure changes work with other components of a specific project.

Level of Responsibility: 

•    Works independently with minimal supervision.
•    Decision-making may affect work beyond immediate work group.
•    Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).

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