Front Line Team Member

Description

TITLE: Front Line Team Members

DATE REVISED: March 27, 2020

SUPERVISOR: Team Leader / Assistant Manager / General Manager

POSITION SUMMARY:

The Front Line Team Members will exceed Member and Guest expectations by providing quick and friendly service while vacuuming, wiping down vehicles and cleaning windows.

GENERAL DUTIES AND RESPONSIBILITIES:

• Retain and create new Member/Guest relations
• Promote new Memberships/Fast Passes and special offers
• Vacuum vehicles: floor mats, carpet, between and under seats, back window area, ashtrays, cup holders
• Wipe down the exterior and interior of vehicles, including door jambs
• Apply spray wax and tire dressing
• Clean interior and exterior windows
• Communicate to the Manager any situation, problem or accident
• Clean facilities, equipment and bathrooms
• If proper training has been given, assist Detail Employees when needed and Front Line is slow

PREREQUISITES:

• Good customer service skills
• Ability to work in awkward postures
• Ability to multitask

Requirements

 The Front Line Team Members will exceed Member and Guest expectations by providing quick and friendly service while vacuuming, wiping down vehicles and cleaning windows.GENERAL DUTIES AND RESPONSIBILITIES:

• Retain and create new Member/Guest relations
• Promote new Memberships/Fast Passes and special offers
• Vacuum vehicles: floor mats, carpet, between and under seats, back window area, ashtrays, cup holders
• Wipe down the exterior and interior of vehicles, including door jambs
• Apply spray wax and tire dressing
• Clean interior and exterior windows
• Communicate to the Manager any situation, problem or accident
• Clean facilities, equipment and bathrooms
• If proper training has been given, assist Detail Employees when needed and Front Line is slow

PREREQUISITES:

• Good customer service skills
• Ability to work in awkward postures
• Ability to multitask