Practice Operations Manager

Family First Health is seeking a Practice Operations Manager for a Full-Time position for our George Street York location. 

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded.  We take a beyond healthy approach that goes outside the confines of the doctor’s office.  As an inclusive health care model, we put everyone first.  We want happy, healthy patients who can live better lives in better health.  We strive to build a healthy community by being accessible in the communities we serve.   Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care. 

At Family First Health, we improve lives in big ways and small ways.  From high quality health services and innovative partnerships to daily acts of compassion.  Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Job Specific Expectations

Leadership and Citizenship Expectations:

• Lead by Example
• Promote a Culture of Excellence
• Embrace and Champion Innovation and Change
• Build Trusting Relationships
• Drive Engagement
• Advocate for Equity
• Demonstrate Emotional Intelligence
• Uphold Organizational Mission & Values

Leadership and Operational Oversight:

• Provide strategic and operational leadership to the George Street Medical practice.
• Ensure standardization of workflows, policies, and procedures across locations to promote consistency and quality of care. 
• Ensure compliance with established organizational policies and procedures.  Adhere to HR disciplinary processes, when necessary. 
• Oversee all clinical and front office workflows, processes, and procedures to maximize efficiency and minimize wait times. Identify bottlenecks or operational challenges and implement data-driven solutions to improve workflows.  Engage in PDSAs to observe, study, and assess improvements.
• Ensure accurate documentation, staff proficiency, and consistency through regular, documented process observations, audits, and related reporting.
• Analyze KPIs to make business decisions, solve operational challenges, and meet or exceed operational goals.   

Team Management and Development:

• Supervise and mentor clinical supervisors, clinical and administrative staff, and team leads.
• Support the recruitment and onboarding of other key staff, including administrative and clinical team me