Senior Manager - Client Services (500597)

The Team:

The Client Services Team is the front line of ICT support services to the largest Tasmanian state government agency, the Department of Health. The services provided by the team ensure that the Department's clinical and corporate workforce have reliable ICT solutions available to them to deliver healthcare services to the Tasmanian community.

The Role:

As a member of the Digital Technology Services Group (DTSG) senior management team, the role is to provide executive leadership of the Client Services team to ensure that it consistently delivers on the service commitments it has made with its customers in a manner consistent with the culture, purpose, and values of the DTSG.

You will need:

• Proven and demonstrable capability in establishing, developing and leading high performing, culturally constructive service delivery teams.
• Extensive high-level experience in the management of customer focussed ICT Support service.
• Proven ability to work as part of a management team, manage people and be adaptable and flexible in order to achieve results in an environment of change, ambiguity and pressure.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Permanent, full time, day worker with on-call position, working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: 

$139,470 to $148,863 per annum + our Employer 11.5% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Benefits available to eligible candidates:

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Applicants should note the following criteria are desirable:

• Satisfactory completion of an appropriate course of study from a recognised tertiary institution.

Applicants should note, the position features:

• Intrastate and interstate travel may be a requirement of the role.

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Senior Manager - Client Services.docx

Application Guide:  

• Department of Health - Applicant Guide Sep 2024.docx

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*applications from Rec