Global Operations - Head of Global Safety & Security

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

Position Summary:

Lead CAA’s Global Safety & Security organization—encompassing physical security operations, security systems (technology), corporate health and safety/EHS, crisis management, emergency preparedness, threat management, investigations, global intelligence, and other aspects of business resilience. Oversee and ensure unified focus on protecting CAA’s employees, property, events, and critical business operations. Serve as a resource for our executives, agents, employees, clients, partners and vendors to ensure a safe and secure working environment. Drive strategic technological and physical problem solving for safety and security. Proactively mitigate threats to reduce risk, effectively manage incidents, and communicate at all levels of the organization in service of educating, informing, and supporting data-driven decision-making.

Responsibilities

• Oversee and Manage CAA’s Global Safety & Security organization.

• Refine and oversee Incident Assessment Team/crisis management processes and serve as the Incident Commander for CAA IAT during a major company impacted incidents.

• Ensure program maturity and full compliance with Workplace Violence Prevention Program requirements.

• Oversee emergency mass communications systems, tools, and message deployment.

• Mature global intelligence and international traveler Duty of Care programing.

• Oversee Threat Assessment & Management activities, database management, intervention strategies, and leadership briefings.

• Ensure emergency preparedness & response across all CAA offices.

• Oversee investigations to ensure compliance with policies, processes, and documentation requirements.

• Mature and refine standard operating procedures across all areas.

• Provide security technology design for new real estate project build-outs.

• Establish and implement global safety & security standards in all areas covered by the department.

• Determine the probability of security-related incidents and threats to develop appropriate strategies consistent with sound business judgment and internal controls to prevent negative impacts on CAA executives, agents, employees and clients.

• Handle communications for consistency, effectiveness, and efficiency. Ensuring the right information is getting to the right people at the right time.

• Ensure the implementation of global EHS programs in alignment with local and federal requirements and best-practice.

• Build and foster credible relationships with federal, state, and local law enforcement and all relevant government agencies.

• Benchmark with peer companies; stay on the leading-edge of technologies and best-practice to ensure efficiency and effectiveness of program activities.

• Develop long-term strategies for safety and security programs with increased efficiencies and technological innovations.

• Plan and manage all activities relating to maintenance, upgrades, and improvements to physical and digital security systems.

• Develop and implement branding initiatives and security awareness campaigns to all levels of employees. Act as the main resource and communicator for safety and