Lead Dispatcher

Description

Position Overview

The Lead Dispatcher position is responsible for overseeing the daily operations of the dispatching team, ensuring efficient and timely coordination of operations and projects. This position will also require receiving, assigning, scheduling, and communicating work orders to ready mix drivers to ensure that operations and projects are completed in a timely manner. This position will work with the dispatching systems to maximize production, delivery efficiency, and service.

Key Responsibilities (Essential Duties and Functions)

• Supervise and lead the dispatching team, providing guidance, training, and support to maximize production, delivery efficiency, and services.
• Receive, record, and dispatch orders to approved customers.
• Operate the Sysdyne Concrete Go dispatch system and perform direct data entry with absolute accuracy.
• Verify specification compliance of all dispatched orders.
• Closely monitor cycle times, weather, demand graphs, production, and delivery status, scheduled “will calls”, and related data; adjust assignments to insure production and delivery efficiency.
• Communicate professionally and clearly with drivers, production supervisors, and clients to maximize service and production and delivery efficiency.
• Answer inbound and make outbound calls promptly and courteously, addressing inquiries, resolving issues, and providing information as needed.
• Assist with assigning orders to plants and scheduling production to maximize delivery efficiency.
• Complete dispatching and delivery documentation and reports. Forward all orders and sales information as required.
• Coordinate delivery-drivers’ activities and trucking assignments in cooperation with the Production Manager and Production Specialist.
• Answer routine questions from customers concerning delivery, credit, invoicing, and accounts’ balances.
• Other duties as may be assigned. 
• Regular and predictable attendance at assigned times is required.

Benefits Offered

• Highly competitive base pay.
• Comprehensive medical, dental, vision, disability, and life insurance programs.
• Group retirement savings program.
• Health and wellness programs.
• Accrual-Based PTO – Start earning PTO on your first day!
• Paid Holidays

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or general education degree (GED) preferred.
• 3+ years construction and/or ready-mix experience highly preferred; but not required.
• Minimum one-year dispatching experience a plus.

Knowledge/Skill Requirements

• Ability to understand and follow verbal and written instructions.
• Strong computer skills and proficiency with Microsoft products (Excel, Word, Power Point, Outlook). 
• Ability to understand, interpret, and use construction specifications and concrete mix designs. 
• General knowledge of the properties, characteristics, and performance of concrete mixes, its components, additives, and raw materials.
• Ability to read, write, and accurately perform basic mathematical functions including adding, subtracting, multiplication and division.
• Ability to analyze issues independently. 
• Ability to perform under deadline pressure. 
• Ability to effectively communicate verbally and in writing. 
• Strong analytical and problem-solving skills.
• Must possess knowledge of Company policies and procedures, including safety.
• Must consistently produce and efficient, accurate work product.

Work Requirements

• Must be at least 18 years in age or older.
• Must have a current and valid driver’s license.
• Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
• Must pass post-offer employment drug testing, medical exams, and physical agilities testing.
• Willingness to work in a team environment and assist co-workers and/or supervisors with other duties as required.
• Must be willing to travel and work away from home when required.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

Physical Requirements