Renewal Account Manager, Mid-Market East

Summary/Objectives 

Tanium is seeking a proactive and driven Renewal Account Manager to join our team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within our United States Mid-Market segment. 

 

Essential Job Functions 

• Renewal Sales: Own the end-to-end renewal sales process for assigned customer accounts, ensuring timely renewals, minimized churn, and driving expansion meeting the needs of the customer. 

• Customer Relationship Management: Maintain strong relationships with existing customers to ensure their ongoing satisfaction and success with Tanium’s products.  

• Account Management: Partner with customers to understand their needs and business challenges, providing solutions that align with their goals and maximizing the value of Tanium’s solutions.  

• Negotiation & Upselling: Manage contract renewals and work closely with customers to identify upsell and cross-sell opportunities that align with their evolving needs. 

• Collaboration across Teams: Work closely with the Sales, Deal Desk, Customer Success, Legal, Contracts, etc. teams to ensure seamless account management and renewal processes. 

• Pipeline Management: Track and manage a renewal pipeline, ensuring that all accounts are monitored and renewed in a timely manner. 

• Forecasting & Reporting: Provide accurate renewal forecasts and reports to management, ensuring transparency and alignment on renewal targets. 

• Customer Advocacy: Act as a customer advocate within Tanium, ensuring customer needs and feedback are communicated internally to drive product and service improvements. 

 

Minimum & Preferred Job Qualifications 

• Bachelor’s degree or equivalent experience. 

• Minimum 5-8 years of proven experience in account management, sales, or customer success, preferably focused on renewals in the IT Operations or IT Security space. 

• Strong understanding of customer renewal processes and strategies. 

• Experience leveraging MEDDPICC sales methodology. 

• Experience working closely with channel partners to navigate sales cycle 

• Excellent communication, negotiation, and interpersonal skills. 

• Ability to build relationships with key stakeholders, both internal and external. 

• Self-motivated with strong organizational and time-management skills. 

• Ability to work effectively in a fast-paced and collaborative environment. 

• Strong analytical skills and experience with CRM tools (e.g., Salesforce), experience with Salesforce CPQ a plus. 

 

Core Competencies 

• Demonstrates initiative and motivation 

• Excellent oral and written communication skills 

• Team player 

• Person of high ethics and integrity 

• Ability to work in a fast-paced, changing environment 

 

Security & Privacy Roles & Responsibilities 

All roles at Tanium have access to Tanium Confidential Information, therefore, Tanium assigns a universal Position Risk Designation to all roles to hold everyone to the highest possible standard. All roles at Tanium are subject to the following requirements: 

• Protection of Tanium information and other assets 

• Compliance with Tanium policies and terms of applicable agreements with Tanium 

Additional privacy and security-specific duties, skills and qualifications relevant to the role, if any:  

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Work Requirements