Manager, Engineering Operations

Job Summary:

The Engineering Operations (EngOps) Lead is responsible for improving the effectiveness and reliability of the software development lifecycle across engineering teams. The role focuses on engineering productivity, delivery processes, release management, and operational discipline across the engineering organization.

The role also evaluates and enables AI-assisted engineering capabilities that improve developer productivity, software quality, testing efficiency, release reliability, and overall engineering effectiveness.

Working closely with engineering leadership, platform engineering, and product management, the EngOps Lead establishes frameworks, tooling, and practices that enable engineering teams to deliver software consistently, with high quality and operational reliability.

This role does not manage infrastructure operations but focuses on improving the systems and processes through which engineering teams build, test, release, and operate software.

Key Responsibilities & Duties:

Engineering Delivery Framework

• Establish and maintain standardized software delivery practices across engineering teams.
• Define engineering lifecycle processes including planning, development, testing, release, and operational handoff.
• Improve engineering predictability through consistent delivery practices and release governance.

Developer Productivity

• Identify opportunities to improve developer productivity and engineering workflow efficiency.
• Define engineering lifecycle processes including planning, development, testing, release, and operational handoff.
• Evaluate and implement AI-enabled developer tools and engineering automation capabilities that improve coding efficiency, knowledge sharing, troubleshooting, and software delivery performance.
• Establish standards and best practices for responsible use of AI-assisted development tools within the software engineering lifecycle.
• Reduce friction in the development lifecycle by improving tooling, documentation, and internal engineering services.

Engineering Automation and AI Enablement

• Identify opportunities to leverage AI, automation, and intelligent tooling to improve software development workflows.
• Evaluate AI-assisted coding, testing, documentation, code review, and operational support capabilities.
• Partner with engineering leadership to establish standards, governance, and adoption practices for AI-enabled engineering tools.
• Measure the impact of AI-assisted development practices on productivity, software quality, and delivery performance.
• Ensure AI-enabled engineering capabilities align with organizational security, compliance, and architecture requirements.

Release and Change Management

• Establish release coordination practices for engineering services and platforms.
• Improve release reliability through automated testing, deployment practices, and release governance.
• Partner with Service Operations to align engineering release processes with enterprise change management.

Engineering Metrics and Performance

• Define and track engineering delivery metrics such as:
  • deployment frequency
  • lead time for changes
  • change failure rate
  • mean time to recovery
• Provide visibility into engineering performance and delivery health through dashboards and reporting.
• Measure and report on the effectiveness of engineering automation and AI-assisted development capabilities.

Engineering Process Improvement

• Identify systemic inefficiencies in engineering workflows and implement improvements.
• Drive adoption of engineering best practices including version control standards, testing strategies, and deployment practices.
• Support continuous improvement across the engineering organization.

Collaboration Across Technology Functions

• Partner with Product Management to support predictable delivery of product roadmaps.
• Work with Platform Engineering to improve build systems, developer tooling, and automation frameworks.
• Pa