Senior Operations Manager, Skip Recoveries

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!o   Competitive base pay and performance bonuses, dependent on roleo   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo   401K with employer match and 100% immediate vestingo   Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo   Paid Volunteer Time Off (VTO) Annuallyo   Tuition Reimbursement o   Parental Leave o   Business casual work environment
What does it mean to be a Senior Operations Manager, Skip Recoveries at GLS?The Senior Operations Manager, Skip Recoveries will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. This position is also responsible for actively participating in the development of the organization’s strategic direction and executing the strategy as it relates to the assigned operational team.

How will you drive value in the organization as a Senior Operations Manager, Skip Recoveries?

• Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved
• Develop and grow the assigned team to meet staffing and business forecasts and maintain a structure sufficient to meet organizational goals and objectives
• Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
• Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary
• Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters
• Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste
• Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste
• Ensure department-level procedures are adequately developed, documented, trained, and followed to ensure proper quality
• Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
• Create a highly engaged work environment to attract, develop, and retain talent
• Manage workflows and growth of the team with a focus on increasing efficiency, enhancing processing, and optimizing results
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful as a Senior Operations Manager, Skip Recoveries?

• Minimum of bachelor’s degree required
• Minimum of five (5) years’ experience in auto finance originations and/or servicing, finance operations, or a related field required
• Minimum of two (2) years’ experience building and leading teams and managers required, including