PMO Manager (Hybrid in Syracuse, NY)

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars:
• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community
Empower Federal Credit Union offers excellent benefits including...
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.


Role:
Lead and oversee the strategic and day-to-day operations of the Project Management Office (PMO) at Empower FCU. Provide vision, guidance, and direct support to a team of Project Managers driving a diverse portfolio of projects that span systems architecture, integrations, capability development, program enhancements, and process automation to strengthen organizational effectiveness.
Own and manage PMO Governance Committee activities, ensuring consistent application of standard, robust decision-making frameworks, and alignment with organization priorities. Conduct in-depth portfolio reviews to assess and mitigate risks, manage cross-project dependencies, and enable optimized resource allocation across the project landscape.
The annual salary range for this position is: $113,970.70-$170,956.04
Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. This role does require on-site time each month.

Essential Functions & Responsibilities:
30% Project Portfolio & Resource Management:
- Lead strategic alignment, prioritization, and execution of the organization’s project portfolio.
- Manage resource allocation, capacity planning, and professional development to ensure optimal team performance.
- Monitor and report on portfolio performance, risks, and benefits realization to drive business goals.
- Establish and maintain project management methodologies, processes and best practices.
- Oversee multiple projects to ensure delivery within scope, schedule, budget, and quality standards.
- Facilitate cross-functional coordination and communication among teams and stakeholders.
- Lead project governance committees and deliver consistent, transparent reporting to senior leadership.
20% Leadership Excellence:
- Lead and develop a high-performing PMO team by aligning efforts with strategic priorities and ensuring consistent planning and execution.
- Mentor and coach project managers to apply methodologies and delivery tools effectively across the portfolio.
- Foster a culture rooted in accountability, innovation, collaboration, and continuous improvement.
- Act as a strategic liaison between the PMO, business units, IT, and executive leadership to ensure organizational alignment.
- Champion transparency, resource awareness, and clear communication of strategic initiatives to stakeholders and governance committees.
- Facilitate stakeholder engagement, manage expectations, resolve conflicts, and support informed decision-making.
- Promote the visibility and value of the PMO throughout the organization.
20% Direct Project Management:
- Act as the lead project manager for complex, high-impact initiatives critical to the organization’s strategic goals.
- Lead cross-functional teams through all phases of the project lifecycle, from initiation to closure, with clarity and accountability.
- Manage scope, schedule, budget, risk, and communication, ensuring alignment with stakeholder expectations and business objectives.
- Drive delivery excellence by removing obstacles, facilitating decision-making, and promoting proactive risk mitigation.
- Develop and maintain detailed project documentation, including initiation documents, workplans, issue logs, and stakeholder updates.
- Maintain a strong member-centric focus, adapting project execution to meet evolving member and business