Technical Capability Business Enablement- (Hybrid)

Job Description

The Information Technology (IT) division of our company collaborates with colleagues across the organization to support our patients and customers worldwide. Our team comprises energetic and innovative individuals dedicated to leveraging information and technology to drive productivity, ultimately advancing our company's global impact on medical innovation.

The objective of the Technical Capability Development team is to develop the full potential of our people through deep cultivation of technical capabilities and enterprise leadership skills. We aim to provide a modern, easy and consistent learning experience with breadth and depth of capabilities, skills and proficiencies.  To focus on realizing this objective, we are hiring an Associate Director, Technical Capability Business Engagement.  The person in this role will be primarily responsible for identifying and assessing business requirements, stakeholder relationship management, execution of change management through stakeholder networks and communities, execution of communication and socialization plans, and analysis of and recommendations for outcome realization.  This role closely partners with Information Technology, Global Learning and Development and Human Resources to govern a consistent learner experience aligned to the product roadmap and skill prioritization for technologists and deliver the adoption of a learning culture in IT.

Responsibilities include:

• Collaborate and partner closely with the Technical Capability Development Product Manager to enable and realize strategic vision and direction and deliver business processes.

• Serve as lead change agent for Technical Capability Development, socializing the vision and processes

• Operationalize ways of working within IT, ensuring alignment with organizational goals and enhancing efficiency in delivering IT learning experiences

• Conduct comprehensive intake assessments to identify and measure strategic fit for product roadmap. Make recommendations to leadership from obervations, assessments, interviews, surveys, and feedback loops. 

• Activate and drive an IT Learning Council to create synergies across IT for a consistent and cohesive learning experience, including change enablement and simplified communications

• Maintain cross-organizational stakeholder relationships to foster strong partnership and alignment with our core objectives and value realization

• Deliver comprehensive change assessments, adoption plans and interventions to facilitate the adoption and integration of existing and new learner experiences through DigitalYou

• Collaborate and partner closely with IT and GL&D communications teams to align on communications and socialization plans, message content and impact and identify appropriate audiences

• Create and write communications templates, blurbs, news articles and review and ratify same with IT and GL&D communications teams, TCD leadership, and others as necessary

• Implement sustainment strategies to reinforce changes introduced through IT, ensuring long-term adoption and integration into daily IT operations

• Collaborate closely with IT leadership and cross-functional teams to embed new processes and behaviors that support ongoing skill development and alignment with business objectives

Education:

• Bachelor's degree

Required skills and experience:

• Manage stakeholder relationships with the IT Capability/Skill leads to facilitate and coordinate the monthly Technical Capability Development Council forum and follow through on any actions; act as a single point of contact for the Council to assess their needs and requirements from our centralized services; continuously socialize our strategy and roadmap with them to seek input, feedback, and requirements.

• Lead and execute organizational change management activities, change intent strategy, and change interventions to drive adoption of development as a mindset and increase technical proficiency across IT.

• Lead, execute and deliver communications activities such as written communications, awareness campaigns, socialization, presentations, and other culture adoption methods supporting our business objectives.

• Conduct business analysis using the Technical Capability Development assessment and prioritization business process criteria to determine strategic fit and make recommendations for the product roadmap to meet our business objectives.

• Identify business process improvement opportunities to meet business requirements more efficiently and focus on customer success while building and increasing trust across our communities.  Introduce new methods and techni