Credentialing Administrator

About ISACA

ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

Overview

Responsible for the administrative and processing duties related to the Credentialing Department. Manages all administrative responsibilities including, but not limited to, Exam and Item Development meeting planning and communications to volunteers, purchase orders and invoices, and updating team metrics.

Responsibilities

• Centralize and organize team filing system and documentation. Create a filing protocol and communicate the new locations to the team.
• Assist with the scheduling, communications and coordination of item and exam activities and other related programs. This includes monitoring email accounts, processing applications, payments, CPE, etc.
• Serve as onsite meeting assistance (printing, ensuring delivery and set up of meals, coordinate onsite needs with IT, etc.).
• Update team metrics dashboards and maintain updated reporting. This includes running reports and creating and maintaining spreadsheets to track performance metrics.
• Conduct QA of migrated items within Dimensions system, exam files, system functionality, and exam drafts and post-meeting reports.
• Track and process expense reports.
• Serve as backup scribe for item development meetings.
• Proof exam translation files.

Qualifications

Required Field of Study:

• Non-profit Management, Communications, General Business

Minimum Years of Experience Required:

• 0+ years

Description of Minimum Experience Required:

• Administrative Experience
• Customer Service Experience

Preferred Field of Study:

• Non-profit Management, Communications, General Business

Preferred Years of Experience:

• 3+ Years

Description of Preferred Experience:

• Professional Association/volunteer engagement
• Non-profit
• Multi lingual
• Cultural sensitivity

Competencies/Skills Required:

• Ability to work independently and within a team setting
• Excellent oral and written communication skills
• Ability to manage multiple projects effectively, as well as manage and meet deadlines
• Strong interpersonal skills
• Self-starter, highly motivated
• Strong attention to detail
• Cultural sensitivity/awareness
• Team player, ability to build strong relations internally across functional areas and externally with vendors, suppliers, members, constituents, and volunteers
• Proficiency in Microsoft Office products (Word, PowerPoint, and Excel) and Salesforce

Equal Opportunity Employer (EEO)

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.