Quality Assurance & Quality Control Manager| Miami Beach Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The MBCC is seeking a highly motivated and detail-oriented QA/QC Manager to join our team and play a crucial role in ensuring the highest standards of quality and compliance across all aspects of our operations. This position will collaborate with leadership, various departments, and partners to develop and implement quality assurance and quality control programs, conduct audits, manage certifications and renewals, and analyze data to identify trends and opportunities for improvement. This position will also leverage business intelligence skills to create and maintain dashboards that provide valuable insights into MBCC's performance.This position directly reports to the Director of Finance and requires a strong understanding of internal controls, compliance standards, and best practices in the hospitality, conventions, and meetings industry. This position will be a key partner in driving continuous improvement across MBCC's asset and revenue management, event operations, venue management, and contract management functions.

 

This role will pay a salary of $85,000 to $95,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

External job posting to expire on 7/25/2024.

About the Venue

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings.

 

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

For more informaiton visit www.MiamiBeachConvention.com 

Responsibilities

• Collaborates with MBCC leadership, managers and other contract partners to develop annual and ad hoc reviews of targeted services and generalized focus for quality assurance, control, compliance, excellence in customer service and venue management.
• Audits, researches and provides solutions and strategic insight on MBCC services and procedures.
• Develops recommendations for enhanced control procedures and systems, revenue maximization, cost reduction and overall service improvement.
• Works closely with MBCC leadership on developing and maintaining a contract management database that tracks all MBCC contracts with emphasis on ensuring contract compliance by all appropriate parties.
• Develops and or reviews internal programs, SOPs, policies, procedures, best practices and procedural documentation to ensure compliance while making recommendations in improvements and if need be implementing corrective actions.
• Provides guidance and research results to MBCC leadership regarding best practices, especially among conventions and meetings industry, with respect to performance-based contracting, quality control and customer service/ venue excellence.
• Provides market analysis and competitor research.
• Collaborates with various industry associations or local industry partners on research projects as needed.
• Supports in developing regular feedback and improvement processes related to MBCC client survey data collected by the MBCC.
• Consults regularly with MBCC departments and contract partners regarding potential enhancements to MBCC services, including but not limited to potential new services, and assists in preparation of budget proposals required to support such initiatives.
• Manages vendor approval process and performs ongoing vendor and contract partner quality control.
• Assist all departments in obtaining and renewing business certifications such as LEED, sustainability and energy management, as well as safety/security, ADA, and other relevant certifications.
• Benchmark MBCC's performance against industry standards and identify best practices in performance-based contracting, revenue man