Sr. Business Process Analyst

Hiring Range: $89,164 - $115,914 annual compensation

Job Posting Closing on: Monday, July 7, 2025

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Sr. Business Process Analyst is available within Emergency Management & Communications.

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking a skilled and strategic Sr. Business Process Analyst to lead our Public Safety Technology Team within our Emergency Communications division.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

• Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
• Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected,
• Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in Business Analytics, Public Administration, or related field.
• Five (5) or more years of business experience and business analysis experience.
• Valid Texas driver’s license
• Must meet CJIS requirements – see further.

Preferred Qualifications:

• Master’s degree in Business Analytics, Public Administration, or related field.
• Experience working with or supporting public safety systems such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Next-Gen 911 (NG911) technologies, or emergency management platforms (e.g., VEOCI, Everbridge).
• Project Management or Business Analysis certification (e.g., PMP, CBAP, Agile, Lean Six Sigma) is a plus.

The Sr. Business Process Analyst job responsibilities include: 

• Serve as a senior technical expert driving the adoption and optimization of innovative technology solutions supporting both the Emergency Communications division and the Office of Emergency Management.
• Lead and support complex business and technology projects, ensuring that applications and systems meet the evolving needs of public safety operations.
• Partner with departmental users, IT Solutions, and external vendors to improve workflows, implement new tools, and enhance system usability across emergency communications and response platforms.
• Shape the future of emergency services by driving innovation and operational excellence in how technology is adopted and utilized in a rapidly changing environment.
• Planning, tracking, and overseeing complex departmental projects related to emergency communications systems and business requirements.
• Performing advanced business analysis and managing application configuration, user access, and data integrity across multiple platforms.
• Providing end-user training, system troubleshooting, and desktop/mobile support to ensure staff can effectively use essential public safety tools.
• Acting as a senior liaison to ITS, vendors, and other departments, while supporting procurement, system interfaces, and reporting dashboards that inform emergency response decisions.

Working Conditions and Physical Demand as stated on officia