Customer Service Representative

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

Meet the Team - Evonik Industries

Want to know what it’s like to work at Evonik?

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

RESPONSIBILITIES

• Efficiently process customer orders, coordinating with credit, sales, marketing, and inventory teams to ensure accuracy and satisfaction
• Handle returns, credits, and related documentation as needed.
• Manage all SAP-related customer and service activities, including order processing, billing, and AR monitoring.
• Monitor customer creditworthiness and notify relevant teams when payments are overdue.
• Oversee shipment management, coordinating logistics for incoming and outgoing orders. · Work with warehouses to track and manage inventory, ensuring proper receipt and handling of new materials.
• Resolve vendor and customer remittance discrepancies, collaborating with internal teams as needed.
• Enter and address customer complaints within internal tracking systems.
• Maintain accurate documentation, including certificates, contracts, and regulatory filings.
• Keep leadership informed of supply chain updates and potential inventory challenges.
• Proactively monitor shipping schedules and delivery timelines, notifying customers and sales teams of any changes.
• Manage customer account setups and ensure accurate data entry in relevant systems.
• Support purchasing functions and assist with order fulfillment for international and domestic accounts.
• Act as a key liaison between departments, ensuring smooth communication and customer support.
• Participate in system upgrades and testing, attending training sessions and process improvement meetings as required.
• Ensure compliance with corporate policies, industry regulations, and internal quality standards.
• Maintain professionalism in all customer interactions, responding promptly to inquiries and coordinating follow-ups.
• Support ongoing operational improvements by identifying efficiency opportunities within existing workflows.
• Process Improvement & Efficiency Optimization: Identifies workflow bottlenecks and collaborates with teams to enhance operational efficiency.
• Customer Engagement & Relationship Building: Strengthens direct relationships with customer purchasing teams and internal stakeholders to improve service levels.
• Market & Industry Awareness: Stays informed of industry trends and market shifts that could impact supply chain processes and customer service operations.
• Project & Initiative Support: Participates in strategic projects that improve customer service infrastructure, efficiency, and compliance.
• Reporting & Performance Tracking: Assists in generating reports for internal reviews and operational assessments.

REQUIREMENTS

• Bachelor’s degree in relevant disicplin is preferred.
• 3-5 years Customer Service experience is preferred with strong communication and decision-making skills.
• Proficiency in PC systems and SAP is required.
• Experience in customer service within the chemical industry, along with knowledge of impor