SIS Account Manager

Job Title

SIS Account Manager

Position Overview

Shaw Industries is seeking an experienced and proactive Account Manager to join our SIS team. This role serves as the primary point of contact for annuity clients, overseeing all aspects of account service and program execution. The Account Manager plays a key role in onboarding new accounts, implementing service programs, and maintaining long-term client relationships across market segments such as government, retail, corporate, education, healthcare, specified living, and hospitality. Success in this role is measured by the ability to manage service operations efficiently, maintain accurate account data, resolve issues promptly, and collaborate effectively with internal teams and external partners to meet client expectations. 

This position follows a hybrid work schedule. Associates are expected to work in-office on Tuesday, Wednesday, and Thursday, while Monday and Friday are remote workdays, unless business needs require on-site presence. 

 

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.   

 

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. 

Responsibilities 

• Serve as the single point of contact for assigned accounts, managing service programs from onboarding through ongoing support. 

• Coordinate service execution through Winbid, E-commerce, and wholesale systems. 

• Maintain detailed account records, including pricing, reporting, rebate processes, and contract terms. 

• Respond to proposal requests by defining scope of work, identifying material and labor needs, negotiating labor costs, and preparing formal proposals. 

• Oversee order processing, including coordination with Customer Service and Transportation, order entry, production scheduling, shipping, installation, and invoicing. 

• Manage blanket inventory levels to meet account requirements. 

• Build and maintain professional relationships with clients, suppliers, service providers, sales teams, and purchasing agents. 

• Collaborate with SIS Business Managers, Solutionists, Marketing Support Services, and Sales on RFIs, RFPs, contract negotiations, and pricing updates. 

• Ensure client compliance with contract terms and pricing agreements. 

• Travel as needed to support service delivery and strengthen client relationships. 

• Train and mentor Account Coordinators to support account operations. 

• Resolve account-related issues promptly and effectively. 

• Ensure timely billing and job closings. 

• Monitor financial performance of accounts, including project cost reconciliation, margin analysis, and profitability tracking. 

• Identify and implement innovative solutions to enhance service programs. 

 

Qualifications 

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