Customer Onboarding Manager

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

We’re looking for a Customer Onboarding Manager to guide our most important clients through the onboarding journey with Mews Hospitality Cloud. This is a hands-on, client-facing role where you’ll apply your hospitality expertise and love of teaching to help customers unlock the full potential of our platform.

You’ll play a crucial part in shaping our customers’ early experience, building trust, delivering great training, and ensuring a smooth transition to Mews. If you enjoy simplifying complex topics, building strong relationships, and setting customers up for long-term success, we’d love to hear from you.

✅ Your mission, should you choose to accept it

• Lead onboarding for medium and high-value customers, including multi-property enterprise groups
• Deliver engaging product training for new customers and Mews team members
• Partner with clients via video and email to guide them through each stage of onboarding
• Facilitate additional training sessions as needed to support customer learning and confidence
• Proactively consult with clients on how to maximise value from Mews Hospitality Cloud
• Help develop and refine training content using webinars, video, and online tools
• Continuously improve training programs to meet evolving customer needs
• Act as a trusted partner, ensuring each customer feels supported and empowered from day one

🤝 You’ll be a great fit if you bring a few of the below with you

• Background in hospitality, travel, or distribution industries (Hotel Management degree a bonus)
• Proven experience in onboarding, training, or project management
• Strong communication skills and comfort working with stakeholders at all levels
• Adaptable, proactive, and comfortable working in a fast-paced, tech-driven environment
• Passion for helping others learn, able to make complex topics easy to understand
• Collaborative and curious, with an eagerness to grow and improve
• Interest in SaaS, innovative software, and tech-driven transformation in hospitality
• A fresh perspective and willingness to share new ideas that push us forward

 

The referenced salary range is based on Mews' good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level as determined during the interview process.

Commissions are in addition to the advertised salary range and are determined based on employee performance.

US$80,000—$85,000 USD

🎉 What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

• Participation in the Company shares program
  
• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.  (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
• Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spir