Customer Svc Rep II

Line of Business: Other

Pay Range: $54,900.00 – $67,703.33

Customer Service Representative for Readymix and Aggregates

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer service processes.
• Provide product and service information to customers.

What Are We Looking For

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using customer service software and tools.
• Commitment to delivering high-quality customer service.

Work Environment

Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.

What We Offer

• Competitive base salary - $54,900 - $64,500
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including:
  • Medical, Dental, and Vision along with Prescription Drug Benefits.
  • Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
  • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.

Equal Opportunity Employer - Minority / Female / Veteran / Disabled