Revenue Cycle Representative I

Job Details

Revenue Cycle Representative I

Job Description

The Revenue Cycle Representative I in the SBO department is responsible for providing an excellent customer experience through efficient, timely and professional responses to inquiries, verification of coverage, collection of payments, follow-up to customer issues and support of the Financial Assistance process. Our goal is "one touch, one call, one email" resolution which requires knowledge of all aspects of Revenue Cycle.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Identify patient needs, clarify information and review inquiry presented.

· Research and resolve patient and / or guarantor inquiries in an expedited manner, striving for the

“one touch” resolution with a high degree of quality and customer satisfaction.

· Determine if escalation is required and triage as appropriate and applicable.

· Resolve inquiries received from external early out vendors and/or financial assistance partner.

· Review all self-pay credit balance, validate patient refunds and initiate refund process.

· Set up payment plans in patient accounting system. Facilitate patient estimates and financial pre-

clearance for cosmetic surgery and international patients.

· Maintain assigned system work queues.

Education:

High School Diploma/GED required

AND

Experience:

Minimum 3 years’ experience working in a healthcare business office setting or customer

service/collections

Epic, Microsoft applications – preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

2500 Maryland Road, Willow Grove, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.