Bilingual Operations Coordinator

Description

About Us: 

Founded in 1970, CALM is a community-based mental health agency serving Santa Barbara County with a mission to prevent childhood trauma, heal children and families, and build resilient communities.  

Our team of CALM staff and dedicated volunteers share a vision of supporting every family in our community so that every child thrives. 

CALM’s guiding principles are: 

Clinical Excellence | All-in Approach | Leading the Way | Meaningful Relationships 

Work for a mission driven organization committed to transparency, collaboration, and communication. Our values are at the heart of what we do. 

Summary:  

CALM is looking for a driven and organized Bilingual Operations Coordinator to join its team. Based in Santa Barbara and reporting to the Operations Manager, this multi-faceted role will provide operational support to CALM within the safety, facilities, IT, and administrative functions. Serving as the Santa Barbara receptionist and first point of contact for CALM visitors and clients, the ideal candidate will thrive in a cross-functional environment, anticipating needs, refining processes, and driving projects forward with proactive efficiency. Taking ownership and demonstrating meticulous attention to detail, the Operations Coordinator will support a diverse range of projects in alignment with CALM's objectives.  

How you will make an impact:  
 

• As a key holder, open and close the Santa Barbara office and greet and direct visitors and clients upon their arrival. 
• Provide strong administrative support to CALM by receiving, responding, and distributing incoming and outgoing inquires and communications (via mail, voicemail, email, etc.), data entry, preparing and/or filing documents and reports, and monitoring and ordering office and/or program supplies as needed.  
• Assist with the planning and coordination of meetings, events, and trainings.  
• Identify and coordinate facility improvements, inspections, services, cleaning, and maintenance with third-party contractors.  
• Assist with the onboarding and offboarding of employees including setting up workspaces, coordinating IT needs, distribution and inventory of office keys, and ordering supplies.  
• Manage IT inventory and internal requests for technology equipment. 
• Serve on CALM’s Safety Committee and monitor and ensure workplace safety and professional appearance. 
• Assist the clinical team with specialty administrative requests as needed. 
• Review and improve administrative procedures, and practices in order to optimize for efficiency and clarity, when possible. 
• Other duties or projects as assigned.

Requirements

Role requirements: 

• High School diploma required 
• At least 3 years of relevant experience; experience working in the non-profit sector, hospitality, or a customer facing role is a plus! 
• Must have a valid California driver’s license, clean DMV record and criminal record clearance from the DOJ.  

Essential knowledge, skills, and abilities: 

• Strong commitment to CALM’s mission, vision, and strategic plan.  
• Strong commitment to diversity, equity, and inclusion.   
• Strong commitment to confidentiality with the ability to work with discretion, diplomacy, and integrity.   
• Strong computer and technology skills, including Microsoft Office, Teams, Zoom and other web-based systems. 
• Proven skills in problem-solving, resourcefulness and decision-making with good judgment. 
• Proactive, detail-oriented with strong organizational abilities. Able to prioritize competing responsibilities with effective time management skills. 
• Ability to work independently and collaboratively as part of a multi-disciplinary team. 
• Comfortable providing constructive feedback to staff.  
• Strong communication and interpersonal skills, ethics, and demonstrated ability to develop & maintain productive relationships across employee groups.  
• Excellent verbal and written communication skills.   
• Bilingual in Spanish/English required.  

Physical Demands:  

• Prolonged periods sitting, listening, and observing or working on a computer  
• Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl??  
• Drive from one location to another  
• Lift and /or move up to 20 pounds at times??   

Compensation & Benefits: 

CALM offers an array of clinical opportunities, including promotion, prevention, early intervention, and treatment in an array of settings, i