Customer Relationship Coordinator - The Shops at La Cantera

Job Description

The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.   

A day in the life…  

• Directly execute Get Connected program, Megalist outreach, and other outreach lists 

• Self-motivated and driven to achieve appointment goals and sales results from lists 

• Actively seeks to increase business through email and phone outreach 

• Decision makers on procedure to offer customers best personalized experience 

• Book appointments for customers to work with sellers through BLVD requests or list contact 

• Partner with Store Managers in bringing customer initiatives to life in the stores  

• Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times  

• Work in store 5 days a week including Saturday  

You own this if you have…  

• Customer facing experience; selling to customers, wardrobing & building a repeat business  

• Ability to work independently and effectively  

• Proven communication and interpersonal skills  

• Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency  

• Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting  

• Exemplary verbal and written communication skills  

• Capable of persuading customers to book appointments over the phone  

• Strong organization and follow-through skills  

• Physical Requirements: 

  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.  

  • Frequent use of hands for grasping, fine manipulation, pushing and pulling 

  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.    

  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

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