Client Engagement Lead - Americas

We’re on the hunt for a passionate unicorn with an unhealthy obsession with consumer brands. Someone who notices the kerning on cereal boxes and gets WAY too excited about shelf presence. If you thrive in a collaborative, fast-paced, client-focused environment and LOVE turning big ideas into beautiful, strategic design, you’ll fit right in.

In this role, you’ll be the key connection between our clients and our creative team. You’ll be managing relationships, setting expectations, and guiding projects from brief to brilliance. You’ll have real ownership, real impact, and the support of a kickass team that’s as enthusiastic and curious as you are.
 

What you’ll be doing:

• Identify and support business development opportunities to expand our services with current and/or new clients. 
• Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations.
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope.
• Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools. 
• Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable. 
• Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork. 
• Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members.  
• Oversee capacity needs to help identify resources required and escalate when needed. 
• Develop and maintain a positive relationship with your creative and production colleagues. 
• Responsible for reporting productivity and profitability on the business. 
• Provide relevant and appropriate administrative needs required for the work.

We’d love to hear from you if:

• Understands account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing
• Is able to resolve everyday problems looking at the bigger picture, knowing when to escalate.
• Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems
• Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork. 
• Able to brief designers, manage scheduling, and appropriately using our project   management/workflow tools. 
• Review projects on an ongoing basis, ensuring deliverables are in line with approved   brief, budget and scope.
• A strong understanding of consumer brands and branding. 
• Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective.
• Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines. 
• Strong overall project management skills, including experience working within a workflow and KPI management. 
• General knowledge of Adobe Creative Suite and other applicable creative programs 
• Is commercially astute and able to identify growth opportunities.
• Able to lead projects end to end with positive results and outcomes.
• Has the desire to upskill and takes a proactive role in their development.
• A cursory understanding of the post design/production process.