Work Location Type: Hybrid

Req Number 332753

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation:

This position is hourly, and the starting pay rate is $30/hour

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Internship Overview 

The Grainger Technology Group (GTG) internship is a 10-week, paid program based in our downtown Chicago office (with some days spent at our Lake Forest office) where interns work alongside technology and business teams to help deliver solutions that support Grainger’s customers and operations. 

As a Business Systems Analyst Intern, you will gain hands-on experience working with enterprise applications, including SAP, SaaS platforms, custom-built solutions, and system integrations. You will partner with analysts, engineers, product and portfolio teams, and business stakeholders to learn how technology enables business processes and drives customer value. 

Throughout the summer, you will contribute to meaningful work tied to real business outcomes while developing analytical, technical, and communication skills. You will also participate in networking, social, and professional development activities and present your work and key learnings to senior leadership at the conclusion of the program. 

Position Details 

Business Systems Analysts specialize in understanding, configuring, enhancing, and supporting the enterprise systems that power Grainger’s business operations. They combine deep knowledge of business processes with technical expertise to deliver solutions across platforms such as SAP, SaaS products, custom applications, and system integrations. 

This internship is designed for students interested in both business and technology and provides exposure to enterprise systems, software delivery practices, process analysis, and stakeholder collaboration. Interns will work across a variety of technologies and business domains while learning how complex systems work together to support Grainger’s operations. 

You Will 

• Partner with Business Systems Analysts, engineers, product and portfolio teams, and business stakeholders to understand business processes and technology solutions.
• Assist in analyzing business processes, documenting system requirements, and translating business needs into solution approaches.
• Create and maintain user stories, acceptance criteria, process documentation, and other analysis artifacts using established practices and templates, integrating appropriate AI tooling and practices where possible.
• Learn how SAP, SaaS platforms, custom applications, and integrations work together to support end-to-end business processes.
• Participate in Agile ceremonies including backlog refinement, sprint planning, standups, and retrospectives.
• Support solution delivery activities including configuration, testing, troubleshooting, defect analysis, and validation of system changes.
• Assist with application configuration and maintenance activities under the guidance of experienced team members.
• Explore appropriate use of AI-enabled tools to prototype, learn, debug, or increase delivery speed while validating outputs and understandi