Technology Support III - Data Center Capacity Engineer

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

 

As a Technology Support III team member in Data Center Services Capacity Team, you will ensure the operational stability and capacity availability to support all Products and Lines of business. In this role, you will foster a culture of continuous improvement by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all systems, both internal and external.

Job responsibilities

• Works with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures.
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Manages the data center infrastructure technology resources including all space, power, cooling, and infrastructure cabling resources for the Data Center environment.
• Collaborates with multiple teams to ensure any capacity concerns are addressed appropriately and installation of technology devices can be delivered on-time.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Ensures efficient placement of technology utilizing Data Center Infrastructure Manager Tools.
• Participates on project calls with customers from lines of business, monitor exiting KPIs for improvement, and ensure quality of data within toolsets.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Strong analytical and problem resolution skills
• Knowledgeable in data analytics
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
• Proven track record working in a Data Center environment and understanding of principles of Data Center capacity (space, power, cooling, infrastructure)
• Working knowledge of physical IT infrastructure (server, networking, SAN) and understanding of technology offerings and businesses supported

Preferred qualifications, capabilities, and skills – 4 bullets

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclus