Community Health Worker

Description

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

Position Overview: The Community Care Worker plays a vital role within the Social Care Network’s Care Team, working to

enhance community health outcomes. As part of a collaborative effort, the Care Team systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services. By building and maintaining key service connections, the Community Care Worker utilizes a screening tool to identify the health and social needs of Medicaid recipients. This role is pivotal in identifying individuals eligible for Enhanced Services, facilitating appropriate referrals, and collaborating closely with the Care Team Care Coordinator to ensure necessary linkages and support systems are in place

Responsibilities

Client Services and Goal Achievement:

• Engages directly with individuals seeking assistance.
• Administers the Health-Related Social Needs Screening Tool to identify needed areas of support.
• Short Term involvement with no ongoing caseload.

Referral and Coordination:

• Facilitate referrals to appropriate community resources and healthcare providers.
• Collaborate with the Care Team to ensure timely follow-up and service linkage.
• Use online referral systems and databases to track and manage client referrals.

Client Advocacy and Support:

• Advocate on behalf of clients to access necessary services and address barriers to care.
• Educate clients about available community resources and assist them in navigating healthcare and social service systems.

Data Management and Reporting:

• Accurately document screening results, referrals, and client interactions in electronic systems. 
• Maintain detailed and organized records in compliance with organizational policies and standards. 

Collaboration and Team Integration: 

• Work closely with the Care Team, including care coordinators and other healthcare professionals, to ensure holistic client care. 
• Participate in regular team meetings and contribute insights on client progress and community resources. 

Community Outreach and Engagement: 

• Engage with community organizations to strengthen service networks and improve referral pathways.
• Represent the organization at community events and provide outreach to identify individuals in need of services. 
• Provide information to community partners on mental health and substance use issues and resources. 
• Build relationships with community organizations and service providers. 
• Conduct outreach to identify individuals in need of services. 
• Represent the organization at community events and stakeholder meetings. 

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.

Requirements

Minimum Education & Experience 

• Minimum of High School Diploma or GED.
• Associate’s degree in human services, Social Work or other related degree, preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years’ human services experience.

Other Skills/Abilities

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi- task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers. 
• Basic computer literacy, including the ability to use email, condu