Branch Operations Supervisor - Hamburg

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

We have a global fleet of over 3,000 vehicles. In addition, our platform hosts the campervans and motorhomes of countless individual and professional owners. Our vision is to become the world's No.1 road trip provider by continuing to expand – both vertically and geographically.

Indie Campers operates across the US in Los Angeles, San Francisco, Las Vegas, Denver, Salt Lake City, Phoenix, Orlando, and Miami, and in Europe in Germany, France, Spain, Italy, Portugal, Ireland, England, Scotland, Switzerland, Iceland, Sweden, Austria, Netherlands, Belgium, Sweden, Croatia, Norway, and has pick-up centers in more than 50 cities.

 

THE ROLE

We’re looking for a travel enthusiast with a passion for guest service for our depot in Hamburg- Klostertor. You’ll be the face of our company, reporting directly to the North DACH - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, organize check-ins and check-outs, and coordinate the team’s activities;
• Training, supervising, and coaching your team;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
• Control workforce planning, manage stock and local suppliers;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• 1+ years of experience in a team management/lead/supervisory role;
• You’re fluent in Germand and English (mandatory);
• You’re eligible to work in Germany, have a valid driver's license and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays;
• You’re a responsible person who takes their work seriously and can be relied upon. 

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Schedules fixed in advance, with weekends and holidays being rotated between team members;
• Compensation package that includes Performance, Referral, and Summer Bonuses;
• Free Road Trips, so you can experience 1st hand trips around the US and Europe.

Are you ready to Go Indie?