Director, Product Management - Returns and Data (Hybrid - Seattle)

Job Description

The Director of Returns and Data Product Management is in a strategic leadership role, overseeing the end-to-end returns process across Nordstrom's network and leading the data product management team that supports inventory, supply chain, and returns. This role is pivotal in ensuring the prompt processing of returns, minimizing financial impact, and enabling data-driven decision-making across the organization. The Director will drive cross-functional collaboration, influence roadmaps, and lead the development of innovative solutions to optimize the returns process and enhance visibility across the network. 

A day in the life… 

• Champion the development and execution of customer-centric strategies, establishing long-term objectives and operational plans that directly influence and elevate customer satisfaction. 

• Define and communicate the returns and reverse logistics vision and foster a strong sense of camaraderie and teamwork by collaborating with cross-functional teams, including Merchandising, Inventory, Building Tech, and Transportation and Fulfillment Optimization, to establish and achieve ambitious organizational goals. 

• Develop the roadmap to ensure returns are handled efficiently to minimize financial impact by ensuring returned items are promptly processed and moved through the network. 

• Lead the Data Product Management team, setting the vision and defining ways of working to support Inventory, Supply Chain, and Returns teams. 

• Develop and maintain data-driven dashboards and analytics that empower teams to manage roadmaps, prioritize work, and measure business performance. 

• Align with Engineering and Business organizations to ensure cross-functional collaboration on data product ownership and priorities. 

• Influence the work of product managers across multiple portfolios to ensure alignment with the overall vision and goals. 

• Foster a culture of innovation, collaboration, and continuous improvement within the teams. 

• Provide mentorship, guidance, and professional development opportunities to team members. 

 
You own this if you have… 

• At least 10 years of experience combining inventory and/or supply chain, product, and program management skills to drive strategic initiatives focused on process creation, standardization, and improvement, demonstrating a strong ability to enhance operational efficiency and effectiveness. 

•  Bachelor’s degree in business administration, supply chain management, engineering, or a related field from an accredited institution. 

•  Demonstrated experience in owning and driving the strategy and definition of product roadmaps, with the ability to articulate and execute a clear vision for future product developments. 

•  Proven track record of end-to-end product delivery, demonstrating the ability to manage the entire product lifecycle from concept through launch and beyond. 

•  Experience with feature delivery and making tradeoffs of a product, demonstrating an adeptness at balancing product requirements, user needs, and technical constraints. 

•  Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and recommendations