Regional Custodian

PURPOSE OF THE ROLE:  

The Regional Custodian is responsible for overseeing the cleanliness of multiple locations within a designated region. This role includes managing a team of custodians, ensuring that all stores are maintained to the highest standards of cleanliness and functionality. The Regional Custodian will perform routine inspections, coordinate maintenance tasks, and provide support to store custodians. This position requires on-site presence as needed and participation in an on-call rotation to address urgent issues. 

KEY AREAS OF RESPONSIBILITY:  

Team Management: 

• Supervise and provide directions to Regional Custodial Staff. 

• Schedule and coordinate custodial staff to ensure coverage across all stores. 

• Conduct training sessions for custodial staff on cleaning techniques, safety protocols, and maintenance procedures. 

• Evaluate performance and provide feedback to custodial staff. 

• Collaborate with other Regional Custodian and Sr. Director, Capital and Technology, to ensure consistently applied standards across all locations. 

Cleaning and Sanitation: 

• Ensure all stores are maintained to CommunityAid’s excepted SOP for cleanliness.  

• Conduct routine inspections of stores to ensure compliance with cleaning protocols. 

• Address any sanitation issues 

Maintenance Tasks: 

• Assist with other basic maintenance tasks as assigned. 

• Coordinate with Facilities Coordinator for more complex maintenance tasks as needed. 

• Conduct routine inspections to identify maintenance needs and complete a maintenance request. 

On-Call Rotation and On-Site Presence: 

• Be available to assist with any after-hour cleaning needs as required. 

• Ensure timely and effective resolution of issues. 

General Duties: 

• Ensure the store is always clean and presentable. 

• Follow safety protocols and guidelines to maintain a safe environment. 

• Report any safety hazards or maintenance issues and complete a maintenance request. 

• Assist with the set up and/or dismantling of displays and fixtures as needed. 

• Support store operations by performing additional cleaning tasks as assigned by the Store Manager. 

• Maintain confidentiality in all interactions. 

Customer Focus: 

• Represent the company in a professional and businesslike manner and communicate effectively 

• Make customer service a priority through customer advocation and creating a positive, helpful environment for both customers and employees. 

CORE COMPETENCIES: 

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 core behaviors. 

• Promote and demonstrate company culture in all interactions. 

• Build relationships and establish credibility through active listening, taking initiative, and following up in a timely manner 

• Demonstrate a strong sense of commitment and drive toward identifying resolutions to problems through critical thinking and collaboration. 

• Exhibit excellent verbal and written communication skills, with an emphasis on clarity and listening. 

• Demonstrate emotional intelligence and strong interpersonal relationship skills. 

QUALIFICATIONS:  

• High school diploma or equivalent preferred. 

• Previous experience in custodial or maintenance roles preferred. 

• 2 Years in a Supervisory or Managerial role required. 

• Basic knowledge of maintenance task