Director, Penn Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Director, Penn Hospitality Services

Job Profile Title

Director D, Business and Finance, Hospitality

Job Description Summary

The Director of Hospitality Services, reporting to the Assistant Vice President of Residential & Hospitality Services (RHS), is responsible for steering the strategic direction of dining, conference services, the University Club, and vending operations. The Director oversees a team of three direct reports and more than 145 regular full-time staff members (and an additional 120 seasonal student/temporary staff) and manages all facets of business planning, financial oversight, facility management, and daily operations. With an annual operating budget exceeding $35 million, the Director ensures the highest service and operational excellence standards to support the university community.

This role requires strong collaboration with various campus departments and external vendors to maintain exceptional food quality and service delivery. The Director will also work closely with RHS and the Division of Business Services (BSD) leadership to contribute to strategic decision-making and drive continuous improvement across the Hospitality team’s operations.

Job Description

Key Responsibilities

Leadership & Operations:

• Lead the Hospitality Services (HS) team in advancing Penn’s strategic initiatives, ensuring operational efficiency, financial sustainability, and exemplary service standards.
• Build and nurture collaborative relationships with internal stakeholders—including senior leadership in BSD and student leaders—to foster a cohesive and high-performing work environment.
• Uphold a commitment to service excellence, maintaining the highest quality standards across all areas of hospitality services.

Penn Dining:

• Oversee the relationship and contract management for Bon Appetit Management Company.
• Provide leadership and oversight for d