Ortho Clinical Services Specialist

Nemours is looking for an Orthopedics Clinical Services Specialist! The Orthopedic Clinical Services Specialist (CSS) provides collaborative care as a member of the Orthopedic team for pediatric patients and serves as a liaison between the patient, the provider, and other allied healthcare professionals.  In clinic, they are responsible for coordinating patient flow, data collection for patient intake, preparing the patient for provider visit, providing real-time charting for practitioners, assisting provider during basic procedures and exams, pending orders for the provider to sign, and providing follow-up information to patients/parents and other allied health professionals under the direction of the provider.  The associate in the position will demonstrate clinical competency in direct patient care.  The associate will also assume primary responsibility to prepare and maintain patient care areas within the safety and infection control guidelines.

The CSS also performs administrative tasks including, but not limit to, chart preparation of provider schedule to ensure external notes, imaging, and any other pertinent information is available prior to the visit, phone triage, letters, and communicating with families via phone and through Nemours portal messages under the direction of the provider.  The role may also be required to perform appointment check-ins, check-out, and scheduling, in addition to various clinical and administrative tasks which will be assigned to them by their manager of the provider to which they are assigned.

The CSS routinely supports multiple Orthopedic physicians and provides coverage as needed in any sub-specialty Orthopedic clinic.  May coach, preceptor, and mentor new Clinical Services Specialists. As part of your role, you will be required to support clinics at various Nemours locations in the Delaware Valley.

Direct Patient Care Responsibilities

• Demonstrates proficiency in the care of all pediatric Orthopedic patients.
• Assists physicians, physician assistants, and nurse practitioners with clinical (such as transfers, exams, procedures, etc.) and administrative (scribing, responding to patient messages, monitoring templates, etc.) duties, and where physical support is needed. 
• Performs and documents patient communication and intake information (may include medical history, chief complaint, complaint history, etc.) accurately and appropriately.
• Enters orders as appropriate and pends for provider signature.
• Triage and respond to phone calls from referring providers, patients and their families, allied health professionals, insurance companies, etc. regarding patient care under the direction of the provider.
• Provide general education and information on an ongoing basis to all personnel who are members of or work with the Department of Orthopedics. 
• Maintains patient confidentiality related to conversation, medical records, treatment plans, etc.
• Follows basic medical precautions for each patient (for eating, drinking, mobility) and refers appropriately to the health care team.
• May be asked to prepare exam rooms, clinic equipment, and computer for patient visits; maintains inventory of supplies and equipment.
• May be asked to perform appointment check-in, check-out, and scheduling as needed, as well as other administrative and clinical tasks assigned by supervisor/manager or provider within legal and ethical boundaries.
• May be asked to perform DME/cast application/removal and suture removal.
• Work with families to facilitate use of the Nemours App by providing QR codes and/or instructions for downloading and assisting in the sign-up process.
• Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations, order entry for clinical system, electronic insurance verifications, and assistance with phone calls.
• Throughout shift, regularly communicate with clinical staffing the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes. Communicate with waiting patients/families to ensure they have status updated on their appointment.
• May support new associates through mentoring which includes frequent interaction with the mentee. 

Indirect Patient Care Responsibilities<